TERMS AND CONDITIONS

Registration

You must be registered with Illuminated Thinking to access our service. Before your first appointment you will be asked to complete a registration form that records your name, date of birth, address, insurance details (if appropriate), emergency contact details and details of your NHS GP. Please see our Privacy Policy at www.illuminatedthinking.co.ukprivacypolicy for how we store this information in a manner that protects your confidentiality.


Therapy

Clinical Psychologists undertake assessment prior to offering treatment. Assessment will usually be completed in up to two sessions. During the assessment we will discuss your current and past difficulties, what treatment you have tried, what your goals are for treatment and gather some brief information about your life in general.


Assessment helps us develop a personalised psychological formulation. A psychological formulation is underpinned by evidence based psychological theories such as attachment theory, learning theory, behavioural theory, cognitive theory, social psychology theories. Psychological formulation describes your difficulties, what predisposed you to these, what the triggers for your difficulties are, what keeps them going and what protects you against them.

Psychological formulation helps us to decide whether psychological therapy is likely to be appropriate for you and if so, provides a framework for developing the most suitable treatment approach. Decisions about which therapies will be offered are also informed by professional best practice guidelines such as those developed by the National Institute for Health and Clinical Excellence (NICE).


Once formulation has been established and collaboratively agreed upon, we can start treatment. Treatment appointments are generally offered on a weekly basis. This allows time for skills practice and other ‘homework’ tasks to be completed between sessions without so much time passing that session material is forgotten.


Confidentiality

Clinical Psychologists are confidentiality bound by the Information Commissioner’s Office and professional codes of conduct stipulated by the Health and Care Professions Council (HCPC). Like any other health professional, everything discussed is confidential. However there are some ethical limits to confidentiality. For example, we are legally and ethically bound to disclose information if we are concerned you are a risk to yourself or someone else or if ordered to do so by a court. Whilst we do not need your consent to disclose information in these circumstances, we will always endeavour to discuss this with you first.


Attending clinical supervision is a professional requirement for Clinical Psychologists and ensures the quality of therapy provided. During clinical supervision your clinician may discuss your case. Clinical supervision is provided by a Clinical psychologist also bound by the same codes of conduct and confidentiality.


FEES

Fees are subject to change at any time except during a course of treatment where we have agreed a set number of sessions.

Paying for services yourself

If you are paying for treatment yourself, payment is requested 48 hours prior to your appointment to secure your booking. Payment can be made by bank transfer, credit card, direct debit, Apply Pay, PayPal or cash.

It is your responsibility to ensure that funds are available in your bank to avoid any potential charges your bank may apply for failed payments.


Fees paid for by a third party

The fees charged for those funding sessions through health insurance providers, lawyers or any other third party are negotiated between the third party and Illuminated Thinking. Many insurance providers have pre- determined fees depending on the type of clinician providing the service.

If you wish to attend sessions through an insurance provider, we will require your membership number and authorisation number prior to your first appointment. It is your responsibility to ensure any authorisation by an insurance or legal entity covers your fees in full and in the case where a shortfall (excess) in what the insurance/ legal entity or organisation will pay, you agree to be responsible for any outstanding fees.


Reports

We charge for reports and payment is due before reports can be sent. The price you pay will be dependent on the length of time the report takes and this will be agreed with you in advance. Reports are most valid when completed immediately following our input. We may be unable to provide comprehensive reports following any break in provision. Reports are based on our professional opinion and clinical judgement.


Cancellation and failure to attend appointment

You must provide us with at least 48 hours notice to cancel or amend your appointment. If a session is cancelled by you less than 48 hours prior to the appointment, then 100% of the total cost will be payable irrelevant of the reason for cancellation.


 You can telephone to cancel or amend appointments on 078 88863 000. You can also email info@illuminatedthinking.co.uk.

If you are late for an appointment it will not be possible to extend your session time.


Charges for outstanding fees

We reserve the right to charge interest on overdue fees. Interest will be charged at the ‘daily rate’ on the whole of the outstanding debt until settled in full. For all direct debit payment failures, we will charge a £15 administration fee. We charge £10 for each letter / email that is sent to you requesting payment. We will send reminders weekly until payment is received or a maximum of 6 letters have been sent. We charge £50 Administration Fee if we proceed to make an application to the small claims court to recover our fees. Further charges may be applied if we instruct a third party to recover the debt on our behalf.


Agreement to Terms and Conditions

In booking an appointment with Illuminated Thinking, you are agreeing to the above Terms and Conditions. If you wish to discuss this further, please contact us.